Your confirmation email will include the exact meeting point and time. Please arrive a few minutes early to ensure a smooth start to your guided experience.

You’ll first receive a purchase confirmation email, followed shortly by a second email with access to your private ticket area, where you can download both your Louvre tickets and the audio guide (if selected).

Each Louvre ticket is nominative. You must present an original physical ID or passport matching the name on your ticket at the entrance. Otherwise, access may be denied.

Yes! Tickets in PDF digital format (not a screenshot or photo) are accepted on your phone — just ensure your screen isn’t damaged. You can also print your ticket on A4 paper, one per page, in high-quality, double-sided format.

Yes. Every visitor, including minors, needs an individual ticket and must present a valid ID at the entrance.

Unfortunately, all sales are final. Tickets are non-refundable and non-changeable, as per the museum’s policy. Please double-check your date, time, and name before confirming your purchase.

Only in the rare case of a museum closure, a full refund will be automatically processed using your original payment method.

No. The Louvre Museum explicitly excludes the right of withdrawal. Once tickets are issued, they cannot be changed, refunded, or transferred, including names, dates, and times.

No food is allowed inside the museum or galleries. However, the Louvre offers cafés and restaurants where you can enjoy a meal or snack. Only bottled water is permitted inside.

Yes, a free cloakroom is available. For convenience, avoid bringing large suitcases. The maximum size allowed is 55 x 35 x 20 cm.

No. The Louvre is fully indoors — your ticket remains valid rain or shine!

If the Louvre closes for unforeseen reasons, we’ll either reschedule your visit or automatically refund your ticket in full.

Pets are not allowed, except for certified guide or therapy dogs, with prior approval and documentation.

No. Your ticket is valid only for the specific date and time chosen during purchase. Late or early arrivals cannot be accommodated.

There’s no time limit once you’re inside. You can explore at your own pace.

A quick highlights visit takes around 2.5 hours, while a more in-depth experience may take up to 4 hours.

Mondays and Thursdays tend to be less crowded. Avoid weekends if possible. Note: The museum is closed every Tuesday.

While the museum houses thousands of masterpieces, its most iconic artwork is Leonardo da Vinci’s Mona Lisa, one of the most visited and valuable paintings in the world.

Yes, you’ll find cafeterias and restaurants both inside the museum and in the nearby gardens — perfect for a break during your visit.

Arriving early in the morning helps you avoid crowds. 3:00 PM is also a quieter window, as many visitors have already left or are taking a break.