Help & common questions

Yes. Once your payment is confirmed, the tickets are sent to the email address you provided, usually within a few minutes.

Tickets are issued for a fixed date and time, so bookings are non-refundable unless the product page states otherwise. If you need a different date or time, contact us and we will try to help, subject to availability. If the venue cancels or closes on your date, you get a new date or a refund. Full details are in our Terms and Conditions.

Children still need a ticket to enter at their time slot, but many activities offer reduced or free rates for minors.

No. louvre-tickets.paris is run by an independent reseller of tickets, tours and experiences. Prices may include extra services such as audio guides, guided walks or river cruises.

Most guided tours are available in English, French and Spanish. Private tours can be arranged in other languages on request.

Louvre tickets are sold for a specific date and entry time. Choose a ticket or tour above, pick your day and time slot in the calendar, select the number of visitors and pay securely. Your Louvre e-tickets arrive by email within minutes; just show them on your phone at the entrance.

Our Louvre tickets always bundle the entry with an extra service, such as an audio guide app, a guided tour or a Seine cruise. Youth and child rates are available on every ticket, and each tour page shows exactly what is included before you pay.

The museum covers more than 70,000 m² of galleries, so plan the wings you want to see. Arrive 15 minutes before your time slot, travel light (large bags are not allowed) and wear comfortable shoes.

The museum is generally open from 9:00 to 18:00, with late openings on some evenings, and closed on Tuesdays. Always check the official schedule before your visit, as hours can change on public holidays.

The main entrance is through the glass Pyramid. The nearest metro station is Palais-Royal – Musée du Louvre (lines 1 and 7). The museum is accessible to visitors with reduced mobility, and wheelchairs are available free of charge.

Housed in a former royal palace, the Louvre is the most visited art museum in the world. Its collection spans from antiquity to the 19th century, including the Mona Lisa, the Venus de Milo and the Winged Victory of Samothrace.